TAM

Job Location: Gland, Switzerland

The Technical Account Manager (TAM) is a post-sales Technical resource within a specific EMC practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

Job ID: 112722BR

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