Senior Practice Consultant

Job Location: Paris (Bezons), France

GENERAL SUMMARY

As the subject matter expert the SPC provides technical and consultative leadership for EMC technical solutions opportunities on a range of complex IT consulting engagements. These projects may include analyzing requirements, implementation, customization, integration and documentation for the customer. Works closely with sales, project managers, other TS personnel, and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Key responsibility is the successful execution of all consulting engagements including evaluating customers'' strategic business issues, identify requirements, create business case justifications, and propose appropriate enterprise solutions. Capable of working with minimal supervision. Knowledgeable of industry best practices in the implementation of complex technical solutions. Demonstrates strong interpersonal skills.

PRINCIPLE DUTIES & RESPONSIBILITIES

Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. Trains customer personnel when authorized by BRS management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations. Acts as back up to project manager or to provide team technical leadership on specific implementations.

· Supports and reports to engagement project manager while assigned to active customer engagements. Advises project manager on level of effort required to perform assigned implementations. Ensures that all project communication with the customer goes through the engagement project manager.

· Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Completes end-of-project reports. Seeks advice or assistance from BRS management as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations. Provides knowledge transfer throughout and at the completion of assigned projects. Applies methodologies prudently on a project

· Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of documentation.

· Validates requirements, limited prototyping, and functionality design. Responsible for the creation of proposals that address current and evolving client requirements. Performs according to established safety standards. Reports unsafe situations and recommends improvements.

· Provides issue resolution (point of contact for technical questions). Leads solution reviews, testing process and certification of software.

· Facilitates client and internal meetings, presents application architecture and design solutions. May supervise staff on project engagements. EMC Proven Professional Certification desired.

· Willingness to travel extensively throughout EMEA (up to 70%)

SKILLS

Understanding of EMC's products and their value added to the customer.

· Possesses strong product/technology/industry knowledge.

· Cross-Functional skill.

· Ability to influence others to achieve results.

· Communication skills.

· Consultative skills.

· Fluent English a must, another language a benefit

EDUCATION REQUIRED: Bachelors (Technical) or equivalent experience

EXPERIENCE REQUIRED:

· 5yrs plus general IT industry experience

· 2yrs plus direct involvement with email systems (Microsoft Exchange and/or Lotus Domino/Notes)

· Experience of working in a project-based environment, preferably as an Consultant

· Experience of a customer-facing role, preferably as a IT Consultant

· Experience of software installation and configuration (experience of software solution architecture a bonus)

· Experience of SharePoint and/or File Archiving solutions would be a bonus

· Experience of eDiscovery (enterprise wide search for compliance) solutions would be a bonus

· Preferably Lotus and/or Microsoft certified as an email Administrator OR equivalent professional experience

· Preferably experience of email archiving products (e.g. EMC EmailXtender & SourceOne, Symantec Enterprise Vault, Zantaz EAS)

Job ID: 112945BR

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